Delivery ~ Refund & Returns ~ Cancellation ~ Privacy Policy ~ Customer Service

Delivery - We aim to despatch all orders within 24 hours of payment being received.
However, as all of our products are hand-made by us, if any items are out of stock we will notify you accordingly.
All orders will be sent by Royal Mail 1st Class Recorded Delivery. Overseas orders will be sent at cost - please contact for details.

Refund and Return - If you are not entirely satisfied with your goods, please return them for a full refund.
Due to health and hygiene reasons we are unable to accept returned earrings, unless faulty.
In accordance with the Distance Selling Regulations, purchasers are entitled to a "cooling off" period of seven days
after receiving the goods to return them for a full refund.
Please notify us by e-mail within seven days of receipt of your order if goods are being returned.

Cancellation Policy - In accordance with the Distance Selling Regulations, purchasers are entitled to cancel orders.
If cancelling an order, please notify us by e-mail within seven days of receiving your goods.

Privacy Policy - We do not share any information with third parties. We do not use cookies on our website.
All our on-line payments are processed by PayPal, who deal with all relevant financial information.

Customer Service - Please do not hesitate to contact us if you have any queries - we are here to help.
You can phone us on: 01884 252 476 (8-00am until 6-00pm) or e-mail us at: info@angel-ceramics.com